Frequently Asked Questions

How can I get in touch with you?

You can call us on 07534 037 313 or send us a message on or live chat

How do you package the flowers?

All flowers will arrive beautifully presented in The Bloom Room wrap finished with pretty ribbon and presented in a stylish The Bloom Room gift box.

Can I include a personal message with my order?

You can add your own personal message with every gift you send by using the gift message field on the product page of order.

Your message will be provided on a stylish gift card and will be presented with your gift.

How do I use my voucher/promotional code?

If you have a valid promotion code to redeem, select the product you'd like to order and proceed to the order process. You enter your promotion code in when you get to the Basket screen before you proceed to the Checkout.

If valid, the discount will automatically be applied to your order and will be confirmed immediately in the 'Total' box. For further information regarding use of discount vouchers, please refer to the voucher code section within the Terms and Conditions.

Can I send my order anonymously?

Yes - The recipient of your gift will receive the information written in the card message field.

Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.

Please note - all customer details provided for credit card verification purposes are covered by the Data Protection act; such details cannot be divulged without the prior sender's consent.

What are the delivery costs?

We aim to dispatch all orders so that they are received on the specified delivery date.

UK Deliveries
All Deliveries for weekdays are £18.99. / Saturday Deliveries are £23.99.

UK Fresh Deliveries
All Deliveries range from £4.99 - 12.99 depending on location.
We only deliver to the following postcodes RM, IG, E, EC, W1, WC1, WC2, N1.

European Deliveries
Deliveries are from £15 - £27 dependant on location.

US Deliveries
All Deliveries are £45.00.

You can use or delivery calendar if you would like to specify the exact date for your deliveries the maximum you can deliver in advance is 30 days prior to delivery date.

If you choose a Saturday delivery but pay for a weekday travel your item will be delivered on the Friday before or the following Monday, to save any confusion please make sure you apply the correct shipping details and date.

What payment methods do you accept?

We are pleased to accept any of the following methods of payment for purchases made online:

American Express

Master Card


Visa Credit

Visa Debit/Delta

Visa Electron

Google Pay

How do I know my order has been successful?

Once you've entered your payment details and hit 'Pay Now' an Order Confirmation page will appear saying 'Thank you for your order' , here you'll see your order number and you can check all of the details are correct.

You'll also receive an email confirmation which also confirms your order number and all of the details relating to your order. If ever, you need to contact us, having this order number at the ready will be handy for our friendly customer care advisors.

Can I choose a delivery date in the future?

Yes - You can check all delivery dates available for a particular product during the order process. Once you select a delivery date, look below the date on the screen to see the cost of delivery.

Can I send flowers to PO Box and BFPO addresses?

We're sorry we can't accept PO Box and BFPO addresses for delivery.

Can The Bloom Room deliver to hospitals?

Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section during the order process.

Before you place your order, you might find the tips below useful guidance:
Because space and display areas are limited in hospitals and vases not always available, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.

Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.

Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.

Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.

Can I send flowers to a work/business address?

Yes - For deliveries to work or business addresses, please ensure you include the company name and full address for of the recipient. We are unable to accept orders where full address information has not been supplied.

Please note that orders will be delivered to the reception at the address supplied, the signature of the person signing for receiving the order will be accepted as proof of delivery and fulfilment of the order.

What is My Account and how do I register?

Registering to the My Account service is free and easy to do, just click here to get started. your account holds your personal information, payment details, previous orders and recipent information, placing future orders will be even faster.

We'll also provide you with an address book to store your recipients details, together with a log of orders previously placed.

Please note - you do not need have to have an account to place an order, you can checkout as a guest.

How do I amend my personal details?

To amend any of your account details, simply log in and click the 'Personal Details' box, here you'll be able to quickly and easily update and save your details.

Are my details safe and secure when shopping online with The Bloom Room?

Yes is a safe and secure site - We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

All information submitted within the ordering process and 'My Account' is encrypted to ensure your personal information is kept secure. You can tell when a page is secure when https appears in front of in your browser address window or you can see a lock symbol.